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Players can request self-exclusion at any time for up to 6 months maximum. The operator also provides direct link to RGIAJ (national gambling exclusion registry) for permanent self-exclusion.

Contract explicitly lists player rights including: right to clear game rules, secure identification, prize collection, complaints to DGOJ, knowing amounts wagered and account balance, responsible gambling information, and data protection.

The operator commits to executing withdrawal orders within 24 hours following the request, subject to necessary verifications and banking service availability.

Players can cancel any assigned bonus from their personal area and withdraw their deposit plus winnings generated from it, even if bonus conditions haven't been met (though bonus and bonus winnings will be forfeited).

Single account works across YoBingo, YoCasino, YoSports, and EnRacha platforms, providing convenience for players who use multiple services.

Accounts inactive for 1 year (no deposit and no gaming activity) are charged €5 per month until funds are depleted, after which the account is closed. This can drain remaining balances.

Players must complete identity verification within 2 weeks of first request. Failure to comply is automatically considered identity fraud and results in immediate contract termination without further process.

Bonuses can be cancelled if: player uses deposit for different game category than bonus was assigned for, player withdraws before meeting conditions, multiple accounts detected, or any terms violation. All bonus winnings are also forfeited.

Before document verification is complete, players can only deposit up to €150 total and cannot withdraw any winnings regardless of amount. This restricts new players significantly.

Operator can freely assign, modify, or cancel bonuses at any time without notice. Meeting eligibility conditions doesn't guarantee bonus assignment - player must request it and operator decides at their 'exclusive discretion'.