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Customer funds are kept in accounts separate from business accounts with arrangements to ensure assets are distributed to customers in the event of insolvency, meeting Gambling Commission's medium protection requirements

Users can set daily, weekly and monthly deposit limits, loss limits, wagering limits, session limits, reality checks, time-outs, and self-exclusion options (temporary and permanent). RGIAJ registration available for permanent exclusion

Users cannot gamble until name, address and date of birth are verified. Clear documentation requirements listed (ID, proof of address, bank statements, payslips, etc.). Verification checks must be completed before withdrawals

Users may withdraw real money deposits and winnings at any time (subject to verification and cleared payments). Withdrawals processed using same payment method where possible. No credit card deposits allowed

Complaints can be escalated to IBAS (Independent Betting Adjudication Services Limited) if not satisfied with operator's response. Contact details and procedures clearly provided

Net payout (after stake deduction) on any bet or combination of bets is capped at £500,000 regardless of stake amount or apparent winnings. This significantly limits potential returns on high-stakes or accumulator bets

Terms explicitly state: 'we will not be liable to you under the Terms and Conditions, and nor do we owe you a duty of care, in respect of our compliance or non-compliance with any regulatory obligations' including safer gambling obligations

Extensive list of prohibited practices (26+ items) including vague terms like 'exploiting promotions' or 'unfair advantage'. Operator can withhold all or part of balance and recover deposits/payouts/bonuses for any prohibited practice

Operator can void bets and withhold winnings for errors/malfunctions that may not be apparent to users. Includes 'materially different odds' from industry (subjective), incorrect odds, technical issues, and human errors. Users must immediately cease play if they suspect an error

Accounts become dormant after 365 days of no login. After 30 days notice, £5 monthly administration fee is deducted from balance until zero or account reactivation. Balances of £1 or less are immediately applied to cover withdrawal processing fees

Only one account per brand allowed. Duplicate accounts result in closure, voiding of bonuses/winnings, and operator may retain all or part of positive balance if deliberate/fraudulent opening is determined

Withdrawals under £10 require contacting customer support and operator is entitled to deduct a 'reasonable fee' which may equal or exceed the withdrawal amount, leaving no withdrawable balance